:root{--ink:#12151a;--muted:#666e78;--faint:#9aa1ab;--line:#e3e6e9;--line-strong:#cfd3d8;--surface:#fff;--canvas:#f5f6f7;--sidebar:#0d0f12;--sidebar-soft:#1c2024;--accent:#0b8f86;--accent-dark:#076e67;--accent-soft:#e3f5f3;--green:#1f9d55;--green-soft:#e6f6ec;--red:#d1453d;--red-soft:#fbeae8;--blue:#2f6fed;--blue-soft:#eaf1fe;--amber:#d97b1f;--amber-soft:#fbf1e2;--shadow:0 18px 50px #0a0e121a;--font-sans:"Segoe UI", "Segoe UI Variable", system-ui, -apple-system, Roboto, Arial, sans-serif;--font-mono:ui-monospace, "Cascadia Code", "Cascadia Mono", "SF Mono", Consolas, "Liberation Mono", monospace}*{box-sizing:border-box}html{background:var(--canvas);min-width:320px}body{background:var(--canvas);color:var(--ink);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;margin:0}.mono{font-family:var(--font-mono);font-variant-numeric:tabular-nums;letter-spacing:-.01em}button,input,select,textarea{color:inherit;font:inherit}button{cursor:pointer}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline-offset:2px;outline:3px solid #0b8f8640}.app-shell{min-height:100svh}.sidebar{z-index:30;background:var(--sidebar);color:#f8f7fc;flex-direction:column;width:244px;padding:1.4rem 1rem 1rem;display:flex;position:fixed;inset:0 auto 0 0}.brand,.mobile-brand{align-items:center;gap:.75rem;display:flex}.brand{border-bottom:1px solid #ffffff17;padding:0 .5rem 1.8rem}.brand-mark{color:#fff;background:linear-gradient(145deg,#14b8ac,#076e67);border-radius:.65rem;place-items:center;width:2.15rem;height:2.15rem;font-size:1.05rem;font-weight:850;display:grid;box-shadow:0 6px 18px #0b8f865c}.brand div,.brand div span{display:block}.brand strong{letter-spacing:-.02em;font-size:1.06rem}.brand span{color:#8d8e9d;letter-spacing:.02em;margin-top:.1rem;font-size:.68rem}.side-nav{gap:.35rem;padding-top:1.5rem;display:grid}.nav-label{color:#777987;letter-spacing:.11em;text-transform:uppercase;margin:0 .65rem .55rem;font-size:.61rem;font-weight:750}.side-nav button{color:#989aa8;text-align:left;background:0 0;border:0;border-radius:.55rem;grid-template-columns:1.4rem 1fr auto;align-items:center;min-height:43px;padding:0 .75rem;font-size:.81rem;font-weight:620;transition:background .16s,color .16s;display:grid}.side-nav button>span{color:#767887;font-size:1rem;font-weight:500}.side-nav button small{color:#b8b9c5;background:#343541;border-radius:999px;place-items:center;min-width:1.3rem;height:1.3rem;padding:0 .25rem;font-size:.63rem;display:grid}.side-nav button:hover,.side-nav button.active{background:var(--sidebar-soft);color:#fff}.side-nav button.active>span{color:#57cbc0}.side-nav button.active small{background:var(--accent);color:#fff}.sidebar-spacer{flex:1}.demo-note{background:#ffffff09;border:1px solid #ffffff14;border-radius:.65rem;gap:.7rem;margin:0 .35rem 1rem;padding:.8rem;display:flex}.pulse-dot{background:#5dd1a3;border-radius:50%;flex:none;width:.48rem;height:.48rem;margin-top:.2rem;display:inline-block;box-shadow:0 0 0 4px #5dd1a31a}.demo-note strong{font-size:.7rem;display:block}.demo-note p{color:#7f8190;margin:.25rem 0 0;font-size:.61rem;line-height:1.45}.profile-button{color:#fff;text-align:left;background:0 0;border:0;border-radius:.6rem;grid-template-columns:auto 1fr auto;align-items:center;gap:.65rem;width:100%;margin-top:.75rem;padding:.7rem .55rem;display:grid}.profile-button:hover{background:var(--sidebar-soft)}.profile-button span:nth-child(2) strong,.profile-button span:nth-child(2) small{display:block}.profile-button strong{text-overflow:ellipsis;white-space:nowrap;font-size:.7rem;overflow:hidden}.profile-button small{color:#7f8190;margin-top:.16rem;font-size:.59rem}.profile-button b{color:#7f8190;font-weight:400}.role-menu{z-index:5;background:#22232c;border:1px solid #393a46;border-radius:.75rem;padding:.55rem;position:absolute;bottom:4.65rem;left:.8rem;right:.8rem;box-shadow:0 15px 35px #0000004d}.role-menu>p{color:#7f8190;letter-spacing:.08em;text-transform:uppercase;margin:.25rem .45rem .4rem;font-size:.59rem;font-weight:750}.role-menu button{color:#d9d9e1;text-align:left;background:0 0;border:0;border-radius:.5rem;grid-template-columns:1.8rem 1fr auto;align-items:center;gap:.6rem;width:100%;padding:.55rem;display:grid}.role-menu button:hover,.role-menu button.selected{background:#2d2e39}.role-menu button>span{background:#3c3d4b;border-radius:50%;place-items:center;width:1.8rem;height:1.8rem;font-size:.57rem;font-weight:800;display:grid}.role-menu button strong,.role-menu button small{display:block}.role-menu button strong{font-size:.67rem}.role-menu button small{color:#828492;margin-top:.12rem;font-size:.56rem}.role-menu button b{color:#57cbc0}.avatar{color:#076e67;letter-spacing:-.02em;background:#d7f0ec;border:2px solid #ffffff8c;border-radius:50%;flex:none;place-items:center;width:2.25rem;height:2.25rem;font-size:.68rem;font-weight:800;display:inline-grid}.avatar-small{border-width:1px;width:1.75rem;height:1.75rem;font-size:.52rem}.avatar-blue{color:#366db5;background:#dceafd}.avatar-orange{color:#ac641a;background:#f8e7d2}.avatar-green{color:#277a5d;background:#dcf1e9}.main-content{min-height:100svh;margin-left:244px}.topbar{z-index:20;border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background:#ffffffed;grid-template-columns:minmax(260px,450px) 1fr;align-items:center;min-height:68px;padding:0 2.6vw;display:grid;position:sticky;top:0}.mobile-brand{display:none}.global-search{color:#9698a6;align-items:center;gap:.55rem;width:100%;display:flex}.global-search>span{font-size:1.25rem;line-height:1;transform:rotate(-18deg)}.global-search input{background:0 0;border:0;width:100%;padding:.65rem 0;font-size:.76rem}.global-search input::placeholder{color:#a4a6b2}.global-search input:focus{outline:0}.global-search kbd{border:1px solid var(--line);color:#9a9ca8;white-space:nowrap;background:#f7f7f9;border-radius:.3rem;padding:.18rem .4rem;font-family:inherit;font-size:.58rem}.kbd-button{background:0 0;border:0;flex:none;padding:0}.kbd-button:hover kbd{border-color:var(--line-strong);color:var(--muted)}.top-actions{justify-content:flex-end;align-items:center;gap:.8rem;display:flex}.demo-pill{color:#0d7a71;background:#eefaf8;border:1px solid #bfe6e2;border-radius:999px;padding:.35rem .55rem;font-size:.62rem;font-weight:720}.icon-button{border:1px solid var(--line);color:#777988;background:#fff;border-radius:.5rem;place-items:center;width:2.3rem;height:2.3rem;display:grid;position:relative}.notification-button span{background:var(--red);border:2px solid #fff;border-radius:50%;width:.34rem;height:.34rem;position:absolute;top:.48rem;right:.48rem}.primary-button,.secondary-button{border-radius:.5rem;justify-content:center;align-items:center;min-height:38px;padding:0 .95rem;font-size:.7rem;font-weight:750;display:inline-flex}.primary-button{border:1px solid var(--accent);background:var(--accent);color:#fff;gap:.35rem;box-shadow:0 5px 14px #7257e833}.primary-button:hover{border-color:var(--accent-dark);background:var(--accent-dark)}.secondary-button{border:1px solid var(--line-strong);color:#626473;background:#fff}.page{width:min(100%,1500px);margin:0 auto;padding:clamp(2rem,4vw,3.4rem) clamp(1.25rem,3vw,3.2rem) 4rem}.page-heading{justify-content:space-between;align-items:flex-end;gap:2rem;margin-bottom:2rem;display:flex}.eyebrow{color:var(--accent);letter-spacing:.1em;text-transform:uppercase;margin:0 0 .5rem;font-size:.61rem;font-weight:800}.page-heading h1{letter-spacing:-.045em;margin:0;font-size:clamp(1.8rem,3.2vw,2.7rem);font-weight:750;line-height:1.05}.page-heading>div:first-child>p:last-child{color:var(--muted);margin:.55rem 0 0;font-size:.78rem}.heading-badge,.result-count{border:1px solid var(--line);color:#686a78;background:#ffffffb3;border-radius:.5rem;align-items:center;gap:.55rem;padding:.55rem .75rem;font-size:.66rem;font-weight:650;display:inline-flex}.heading-badge .pulse-dot{margin:0}.metrics-grid{grid-template-columns:repeat(4,1fr);gap:1rem;margin-bottom:1rem;display:grid}.metric-card{border:1px solid var(--line);background:var(--surface);border-radius:.75rem;grid-template-columns:auto 1fr;align-items:center;gap:.85rem;min-height:122px;padding:1.15rem;display:grid;position:relative;overflow:hidden}.metric-card:after{content:"";border:1px solid #f0eff3;border-radius:50%;width:5rem;height:5rem;position:absolute;bottom:-2.2rem;right:-1.8rem}.metric-icon{border-radius:.6rem;place-items:center;width:2.35rem;height:2.35rem;font-size:.9rem;font-weight:800;display:grid}.metric-violet{background:var(--accent-soft);color:var(--accent)}.metric-red{background:var(--red-soft);color:var(--red)}.metric-blue{background:var(--blue-soft);color:var(--blue)}.metric-green{background:var(--green-soft);color:var(--green)}.metric-card p{color:var(--muted);margin:0;font-size:.66rem}.metric-card strong{letter-spacing:-.04em;margin-top:.18rem;font-size:1.65rem;display:block}.metric-card>small{color:var(--faint);grid-column:1/-1;margin-left:3.2rem;font-size:.58rem}.panel{border:1px solid var(--line);background:var(--surface);border-radius:.75rem}.dashboard-grid{grid-template-columns:minmax(0,1.8fr) minmax(280px,.85fr);gap:1rem;margin-bottom:1rem;display:grid}.lower-grid{grid-template-columns:repeat(2,1fr)}.panel-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:1rem;padding:1.2rem 1.25rem;display:flex}.panel-kicker{color:var(--accent);letter-spacing:.1em;text-transform:uppercase;margin-bottom:.28rem;font-size:.54rem;font-weight:800;display:block}.panel-heading h2,.resolution-panel h2,.quality-panel h2{letter-spacing:-.025em;margin:0;font-size:.94rem}.panel-heading>button{color:var(--accent);background:0 0;border:0;padding:.3rem 0;font-size:.64rem;font-weight:700}.panel-heading>button span{margin-left:.2rem}.period{color:var(--faint);font-size:.59rem}.request-list{padding:0 1.25rem}.request-row{border:0;border-bottom:1px solid var(--line);width:100%;min-height:68px;color:inherit;text-align:left;background:#fff;grid-template-columns:.25rem minmax(180px,1fr) auto 100px 1rem;align-items:center;gap:.8rem;padding:.6rem 0;display:grid}.request-row:last-child{border-bottom:0}.request-row:hover .request-main strong,.request-row:focus-visible .request-main strong{color:var(--accent)}.priority{align-items:center;gap:.35rem;width:max-content;font-size:.64rem;font-weight:700;display:inline-flex}.priority:before{content:"";background:#a7a8b2;border-radius:50%;width:.43rem;height:.43rem;display:block}.request-row>.priority{border-radius:999px;width:.22rem;height:1.7rem}.request-row>.priority:before{border-radius:inherit;width:100%;height:100%}.priority-critica:before{background:var(--red)}.priority-alta:before{background:#e38238}.priority-media:before{background:#d6ad3a}.priority-baja:before{background:#5f9e82}.request-main{min-width:0}.request-main strong,.request-main small{display:block}.request-main strong{text-overflow:ellipsis;white-space:nowrap;font-size:.7rem;transition:color .16s;overflow:hidden}.request-main small{color:var(--faint);margin-top:.3rem;font-size:.56rem}.status{color:#6f7180;white-space:nowrap;background:#f0f0f3;border-radius:999px;align-items:center;width:max-content;padding:.28rem .48rem;font-size:.56rem;font-style:normal;font-weight:700;display:inline-flex}.status-nuevo{background:var(--accent-soft);color:#634bc7}.status-en-analisis{background:var(--amber-soft);color:#9b641f}.status-en-progreso{background:var(--blue-soft);color:#3970b7}.status-resuelto{background:var(--green-soft);color:#257a5d}.status-bloqueado{color:#74538f;background:#f2edf9}.request-owner{align-items:center;gap:.55rem;display:flex}.request-owner small{color:var(--faint);font-size:.56rem}.row-arrow{color:#b5b6bf;font-size:1.15rem}.sla-panel{flex-direction:column;display:flex}.sla-score{align-items:center;gap:1rem;padding:1.35rem;display:flex}.sla-ring{background:radial-gradient(circle closest-side, #fff 80%, transparent 82% 99%), conic-gradient(var(--accent) 94%, #ecebf0 0);text-align:center;border-radius:50%;place-content:center;width:6.4rem;height:6.4rem;display:grid}.sla-ring span{letter-spacing:-.04em;font-size:1.3rem;font-weight:780}.sla-ring small{color:var(--faint);font-size:.5rem}.sla-copy strong,.sla-copy span{display:block}.sla-copy strong{color:var(--green);font-size:.8rem}.sla-copy span{color:var(--faint);margin-top:.18rem;font-size:.53rem}.sla-breakdown{gap:.65rem;margin-top:auto;padding:0 1.3rem 1.2rem;display:grid}.sla-breakdown div{justify-content:space-between;align-items:center;font-size:.62rem;display:flex}.sla-breakdown span{color:var(--muted)}.dot{border-radius:50%;width:.42rem;height:.42rem;margin-right:.4rem;display:inline-block}.dot.green{background:var(--green)}.dot.amber{background:#d59a40}.dot.red{background:var(--red)}.workload-panel,.activity-panel{padding-bottom:.7rem}.workload-row{border-bottom:1px solid var(--line);grid-template-columns:auto minmax(110px,.8fr) minmax(100px,1fr) 2rem;align-items:center;gap:.7rem;margin:0 1.25rem;padding:.7rem 0;display:grid}.workload-row:last-child{border-bottom:0}.workload-row span strong,.workload-row span small{display:block}.workload-row span strong{font-size:.64rem}.workload-row span small{color:var(--faint);margin-top:.18rem;font-size:.54rem}.workload-bar{background:#ececf0;border-radius:999px;height:.35rem;overflow:hidden}.workload-bar i{border-radius:inherit;background:linear-gradient(90deg, var(--accent), #57c9bf);height:100%;display:block}.workload-row>b{color:var(--muted);font-size:.58rem}.activity-feed{padding:.6rem 1.25rem}.activity-feed>div{gap:.7rem;padding:.45rem 0;display:flex}.activity-feed p{color:var(--muted);margin:.15rem 0 0;font-size:.61rem;line-height:1.45}.activity-feed p strong{color:var(--ink)}.activity-feed p button{color:var(--accent);background:0 0;border:0;padding:0;font-weight:750}.activity-feed p small{color:var(--faint);margin-top:.18rem;font-size:.52rem;display:block}.filter-bar{border:1px solid var(--line);background:#fff;border-radius:.65rem;gap:.35rem;margin-bottom:1rem;padding:.35rem;display:flex;overflow-x:auto}.filter-bar button{min-height:32px;color:var(--muted);white-space:nowrap;background:0 0;border:0;border-radius:.42rem;padding:0 .8rem;font-size:.64rem;font-weight:650}.filter-bar button.active{background:var(--accent-soft);color:var(--accent-dark)}.table-panel{overflow:hidden}.table-head,.table-row{grid-template-columns:minmax(240px,1.8fr) minmax(85px,.55fr) minmax(105px,.7fr) minmax(140px,1fr) minmax(90px,.65fr) 1rem;align-items:center;gap:1rem;display:grid}.table-head{border-bottom:1px solid var(--line);min-height:43px;color:var(--faint);letter-spacing:.05em;text-transform:uppercase;background:#fafafd;padding:0 1.2rem;font-size:.54rem;font-weight:760}.table-row{border:0;border-bottom:1px solid var(--line);width:100%;min-height:71px;color:inherit;text-align:left;background:#fff;padding:.65rem 1.2rem;font-size:.62rem}.table-row:last-child{border-bottom:0}.table-row:hover{background:#fcfbff}.table-request b,.table-request small{display:block}.table-request b{text-overflow:ellipsis;white-space:nowrap;font-size:.68rem;overflow:hidden}.table-request small{color:var(--faint);margin-top:.3rem;font-size:.54rem}.table-row>span{min-width:0}.table-row>span:nth-child(2){color:var(--muted);align-items:center;gap:.35rem;display:flex}.table-owner{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:.45rem;display:flex;overflow:hidden}.table-row>span:nth-child(5){color:var(--muted)}.empty-state{text-align:center;align-content:center;place-items:center;min-height:340px;padding:2rem;display:grid}.empty-state>span{background:var(--accent-soft);width:3rem;height:3rem;color:var(--accent);border-radius:50%;place-items:center;font-size:1.3rem;display:grid}.empty-state h3{margin:.8rem 0 0;font-size:.9rem}.empty-state p{color:var(--muted);margin:.4rem 0 0;font-size:.68rem}.team-grid{grid-template-columns:repeat(4,1fr);gap:1rem;display:grid}.member-card{border:1px solid var(--line);background:#fff;border-radius:.75rem;padding:1.35rem;position:relative;overflow:hidden}.member-card:after{content:"";border:1px solid #f0eff4;border-radius:50%;width:6rem;height:6rem;position:absolute;bottom:-2.5rem;right:-2.5rem}.member-top{width:max-content;position:relative}.member-top .avatar{width:3.3rem;height:3.3rem;font-size:.85rem}.online-dot{background:#47bb8a;border:2px solid #fff;border-radius:50%;width:.7rem;height:.7rem;position:absolute;bottom:.18rem;right:0}.member-card h2{margin:1rem 0 0;font-size:.9rem}.member-card>p{color:var(--muted);margin:.3rem 0 1.3rem;font-size:.62rem}.member-stats{border-top:1px solid var(--line);gap:1.5rem;padding-top:1rem;display:flex}.member-stats span{color:var(--faint);flex-direction:column;font-size:.55rem;display:flex}.member-stats strong{color:var(--ink);margin-bottom:.1rem;font-size:1rem}.automation-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:1rem;display:grid}.automation-card{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow);border-radius:.85rem;padding:1.1rem 1.2rem 1.3rem}.automation-card h2{letter-spacing:-.02em;margin:0 0 .35rem;font-size:.92rem}.automation-card>p{color:var(--muted);margin:0;font-size:.7rem;line-height:1.5}.automation-top{justify-content:space-between;align-items:center;margin-bottom:.6rem;display:flex}.automation-icon{background:var(--accent-soft);width:2rem;height:2rem;color:var(--accent-dark);border-radius:.55rem;place-items:center;display:grid}.automation-flow{background:var(--canvas);color:var(--muted);border-radius:.5rem;align-items:center;gap:.4rem;margin:.7rem 0;padding:.55rem .65rem;font-size:.68rem;line-height:1.4;display:flex}.automation-flow svg{color:var(--faint);flex:none}.automation-meta{color:var(--muted);align-items:center;gap:.5rem;margin:.7rem 0;font-size:.72rem;display:flex}.automation-stats{color:var(--muted);justify-content:space-between;font-size:.68rem;display:flex}.automation-impact{border-top:1px dashed var(--line);color:var(--accent-dark);margin:.6rem 0 0;padding-top:.6rem;font-size:.71rem;font-weight:650}.switch{background:var(--line-strong);border:0;border-radius:999px;flex:none;align-items:center;width:2.35rem;height:1.35rem;transition:background .16s;display:inline-flex;position:relative}.switch[data-on=true]{background:var(--accent)}.switch-thumb{background:#fff;border-radius:50%;width:1.05rem;height:1.05rem;transition:transform .16s;position:absolute;top:.15rem;left:.15rem;box-shadow:0 1px 3px #00000040}.switch[data-on=true] .switch-thumb{transform:translate(1rem)}.automation-summary{padding-bottom:.4rem}.automation-summary-list{padding:0 1.25rem .6rem}.automation-summary-row{border-bottom:1px solid var(--line);grid-template-columns:auto 1fr auto;align-items:center;gap:.75rem;padding:.65rem 0;display:grid}.automation-summary-row:last-child{border-bottom:0}.automation-summary-icon{background:var(--accent-soft);width:1.9rem;height:1.9rem;color:var(--accent-dark);border-radius:.5rem;place-items:center;display:grid}.automation-summary-main{min-width:0}.automation-summary-main strong,.automation-summary-main small{display:block}.automation-summary-main strong{text-overflow:ellipsis;white-space:nowrap;font-size:.72rem;overflow:hidden}.automation-summary-main small{color:var(--faint);margin-top:.2rem;font-size:.6rem}.automation-summary-runs{color:var(--muted);white-space:nowrap;font-size:.62rem}.analytics-grid{grid-template-columns:1.5fr .75fr .75fr;gap:1rem;display:grid}.chart-panel{min-height:340px}.bar-chart{gap:1.25rem;padding:1.6rem 1.25rem;display:grid}.bar-chart>div{grid-template-columns:105px 1fr 1.5rem;align-items:center;gap:.75rem;display:grid}.bar-chart span{color:var(--muted);font-size:.62rem}.bar-chart i{background:#eeeef2;border-radius:999px;height:.65rem;overflow:hidden}.bar-chart b{border-radius:inherit;background:linear-gradient(90deg, var(--accent), #5fcabf);height:100%;display:block}.bar-chart strong{font-size:.68rem}.resolution-panel,.quality-panel{flex-direction:column;min-height:340px;padding:1.35rem;display:flex}.resolution-panel>strong{letter-spacing:-.06em;margin-top:2rem;font-size:2.6rem}.resolution-panel>p,.quality-panel>p{color:var(--faint);margin:.4rem 0 0;font-size:.59rem;line-height:1.5}.resolution-panel>p span{color:var(--green);font-weight:800}.mini-chart{border-bottom:1px solid var(--line);align-items:flex-end;gap:.35rem;height:100px;margin-top:auto;padding-top:1rem;display:flex}.mini-chart i{background:linear-gradient(#5fcabf, var(--accent));border-radius:.2rem .2rem 0 0;width:100%;min-height:.4rem}.quality-score{align-items:baseline;margin-top:2rem;display:flex}.quality-score strong{letter-spacing:-.06em;font-size:2.6rem}.quality-score span{color:var(--faint);margin-left:.3rem;font-size:.7rem}.stars{color:#e0a63c;letter-spacing:.12rem;margin-top:auto;font-size:1rem}.drawer-layer,.modal-layer{z-index:100;position:fixed;inset:0}.drawer-backdrop,.modal-backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#15151e6b;border:0;width:100%;height:100%;position:absolute;inset:0}.drawer{background:#fff;width:min(100%,510px);animation:.22s ease-out slide-in;position:absolute;top:0;bottom:0;right:0;overflow-y:auto;box-shadow:-15px 0 45px #14141e24}@keyframes slide-in{0%{transform:translate(100%)}}.drawer-header{z-index:2;border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);background:#fffffff2;justify-content:space-between;align-items:center;min-height:67px;padding:0 1.5rem;display:flex;position:sticky;top:0}.drawer-header>div{align-items:center;gap:.65rem;display:flex}.drawer-header>div>span:first-child{color:var(--accent);letter-spacing:.05em;font-size:.66rem;font-weight:800}.drawer-header>button,.modal header>button{border:1px solid var(--line);width:2rem;height:2rem;color:var(--muted);background:#fff;border-radius:50%;place-items:center;font-size:1rem;display:grid}.drawer-content{padding:2rem 1.5rem 3rem}.drawer-content>h2{letter-spacing:-.045em;max-width:420px;margin:.8rem 0 0;font-size:1.55rem;line-height:1.15}.drawer-description{color:var(--muted);margin:1rem 0 0;font-size:.74rem;line-height:1.65}.detail-grid{border:1px solid var(--line);background:#fafafd;border-radius:.65rem;grid-template-columns:repeat(2,1fr);gap:1rem;margin-top:1.8rem;padding:1.2rem;display:grid}.detail-grid>div{flex-direction:column;gap:.45rem;display:flex}.detail-grid small{color:var(--faint);letter-spacing:.06em;text-transform:uppercase;font-size:.54rem;font-weight:700}.detail-grid span{color:#555765;align-items:center;gap:.45rem;font-size:.65rem;display:flex}.detail-grid strong{font-size:.66rem}.status-section{margin-top:1.8rem}.status-section>span{color:var(--faint);letter-spacing:.06em;text-transform:uppercase;font-size:.56rem;font-weight:750}.status-section>div{grid-template-columns:repeat(4,1fr);gap:.4rem;margin-top:.65rem;display:grid}.status-section button{border:1px solid var(--line);min-height:35px;color:var(--muted);background:#fff;border-radius:.42rem;padding:.4rem;font-size:.55rem;font-weight:650}.status-section button:hover,.status-section button.active{background:var(--accent-soft);color:var(--accent-dark);border-color:#a3ded7}.status-section button:disabled{cursor:default;opacity:1}.timeline-section{border-top:1px solid var(--line);margin-top:2rem;padding-top:1.5rem}.timeline-section h3{margin:0;font-size:.83rem}.timeline{margin-top:1rem}.timeline>div{gap:.7rem;min-height:60px;display:flex;position:relative}.timeline>div:before{content:"";background:var(--line);width:1px;position:absolute;top:.55rem;bottom:-.55rem;left:.25rem}.timeline>div:last-child:before{display:none}.timeline>div>span{z-index:1;background:#fff;border:2px solid #bfe6e2;border-radius:50%;flex:none;width:.55rem;height:.55rem;margin-top:.16rem;position:relative}.timeline p{color:var(--muted);margin:0;font-size:.66rem;line-height:1.45}.timeline p strong{color:var(--ink)}.timeline p small{color:var(--faint);margin-top:.25rem;font-size:.53rem;display:block}.modal-layer{place-items:center;padding:1rem;display:grid}.modal{z-index:1;width:min(100%,580px);max-height:calc(100svh - 2rem);box-shadow:var(--shadow);background:#fff;border-radius:.85rem;animation:.18s ease-out modal-in;position:relative;overflow-y:auto}@keyframes modal-in{0%{opacity:0;transform:translateY(10px)scale(.98)}}.modal header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:1.3rem 1.4rem;display:flex}.modal h2{letter-spacing:-.035em;margin:0;font-size:1.2rem}.modal form{gap:1rem;padding:1.35rem 1.4rem 1.4rem;display:grid}.modal label{color:#555765;gap:.42rem;font-size:.62rem;font-weight:700;display:grid}.modal input,.modal select,.modal textarea{border:1px solid var(--line-strong);background:#fff;border-radius:.5rem;width:100%;padding:.7rem .78rem;font-size:.68rem}.modal textarea{resize:vertical;line-height:1.5}.modal input::placeholder,.modal textarea::placeholder{color:#b1b2bb}.form-row{grid-template-columns:repeat(2,1fr);gap:.8rem;display:grid}.form-note{color:#4c7d78;background:#eefaf8;border-radius:.45rem;margin:0;padding:.7rem;font-size:.58rem;line-height:1.45}.modal footer{justify-content:flex-end;gap:.6rem;padding-top:.3rem;display:flex}.command-palette{width:min(100%,560px)}.command-input{border-bottom:1px solid var(--line);color:var(--muted);align-items:center;gap:.6rem;padding:1rem 1.2rem;display:flex}.command-input input{background:0 0;border:0;flex:1;font-size:.95rem}.command-input input:focus{outline:none}.command-input kbd{border:1px solid var(--line);color:#9a9ca8;background:#f7f7f9;border-radius:.3rem;padding:.18rem .4rem;font-family:inherit;font-size:.58rem}.command-list{max-height:320px;padding:.5rem;display:grid;overflow-y:auto}.command-list button{width:100%;color:var(--ink);text-align:left;background:0 0;border:0;border-radius:.5rem;padding:.65rem .7rem;font-size:.82rem;display:block}.command-list button:hover{background:var(--canvas)}.command-empty{color:var(--faint);margin:0;padding:1rem .7rem;font-size:.8rem}.toast{z-index:200;min-width:250px;box-shadow:var(--shadow);color:#4d5f58;background:#fff;border:1px solid #d9ece4;border-radius:.65rem;align-items:center;gap:.6rem;padding:.8rem 1rem;font-size:.66rem;font-weight:650;animation:.18s ease-out modal-in;display:flex;position:fixed;bottom:1.5rem;right:1.5rem}.toast span{background:var(--green-soft);width:1.45rem;height:1.45rem;color:var(--green);border-radius:50%;place-items:center;font-size:.65rem;font-weight:850;display:grid}@media (width<=1180px){.metrics-grid,.team-grid{grid-template-columns:repeat(2,1fr)}.analytics-grid{grid-template-columns:1fr 1fr}.chart-panel{grid-column:1/-1}.table-head,.table-row{grid-template-columns:minmax(220px,1.8fr) minmax(85px,.55fr) minmax(105px,.7fr) minmax(120px,.8fr) 1rem}.table-head>span:nth-child(5),.table-row>span:nth-child(5){display:none}}@media (width<=920px){.sidebar{width:78px;padding:1.35rem .75rem .9rem}.sidebar .brand{justify-content:center;padding:0 0 1.7rem}.sidebar .brand div,.nav-label,.side-nav button:not(.active) small,.side-nav button:after,.side-nav button{font-size:0}.side-nav button{grid-template-columns:1fr;place-items:center;padding:0;display:grid}.side-nav button>span{font-size:1rem}.side-nav button small{margin:-1.5rem 0 0 1.5rem;font-size:.55rem;position:absolute}.demo-note,.profile-button>span:nth-child(2),.profile-button>b{display:none}.profile-button{place-items:center;padding:.45rem 0;display:grid}.role-menu{width:205px;bottom:.8rem;left:4.6rem;right:auto}.main-content{margin-left:78px}.dashboard-grid,.lower-grid{grid-template-columns:1fr}.sla-panel{min-height:300px}}@media (width<=720px){.sidebar{z-index:50;border-top:1px solid #ffffff1f;width:100%;height:64px;padding:.45rem .65rem;display:block;position:fixed;inset:auto 0 0}.sidebar>.brand,.sidebar-spacer,.demo-note,.profile-button,.role-menu{display:none}.side-nav{grid-template-columns:repeat(4,1fr);gap:.25rem;padding:0;display:grid}.side-nav button,.side-nav button:not(.active){text-align:center;flex-direction:column;justify-content:center;gap:.15rem;min-height:50px;padding:0;font-size:.52rem;display:flex}.side-nav button>span{font-size:.92rem}.side-nav button small{display:none}.main-content{margin-left:0;padding-bottom:64px}.topbar{grid-template-columns:auto 1fr;gap:.8rem;min-height:62px;padding:0 1rem}.mobile-brand{display:flex}.mobile-brand .brand-mark{width:1.9rem;height:1.9rem}.mobile-brand strong,.global-search,.demo-pill,.notification-button{display:none}.top-actions .primary-button{min-height:36px;margin-left:auto}.page{padding:1.7rem 1rem 3rem}.page-heading{align-items:flex-start;margin-bottom:1.4rem}.heading-badge,.result-count{display:none}.metrics-grid{gap:.65rem}.metric-card{grid-template-columns:auto 1fr;min-height:105px;padding:.9rem}.metric-card>small{margin-left:0}.request-row{grid-template-columns:.2rem minmax(0,1fr) auto .5rem}.request-owner{display:none}.workload-row{grid-template-columns:auto minmax(95px,1fr) minmax(80px,1fr) 1.8rem}.table-panel{overflow-x:auto}.table-head,.table-row{min-width:690px}.team-grid,.analytics-grid{grid-template-columns:1fr}.chart-panel{grid-column:auto}.drawer{width:100%}.status-section>div{grid-template-columns:repeat(2,1fr)}.form-row{grid-template-columns:1fr}.toast{min-width:0;bottom:5rem;left:1rem;right:1rem}}@media (width<=430px){.top-actions .primary-button{padding:0 .7rem}.metrics-grid{grid-template-columns:1fr}.metric-card{min-height:92px}.detail-grid{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}